Check-In & Check-Out
Smooth arrivals and departures make the difference between a good stay and a great one. This guide walks you through everything you need to know—from gaining entry to leaving the space exactly as you found it.
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Guide
Smooth arrivals and departures make the difference between a good stay and a great one. This guide walks you through everything you need to know—from gaining entry to leaving the space exactly as you found it.
For Guests
After you click "Book Now" and your payment is processed, here's the journey ahead—so you know exactly when to expect emails, what forms to complete, and how to prepare for your stay.
Booking Settings
Your "Requests" tab is where all guest inquiries land—even before they submit a full booking. This includes questions about availability, custom date asks, or service add-ons.
Getting Started
Managing your reservations effectively is key to maintaining high guest satisfaction, preventing double-bookings, and keeping your calendar accurate.
Documents & Forms
If you require special accommodations for accessibility, you can submit your request privately at booking. Submit as early as possible for best support.
Agreements
All bookings require users to agree to the selected cancellation policy. Always check the specific cancellation policy for your booking—policies may differ by space or service.
Our support team is ready to help you with any questions. Reach out directly or explore our comprehensive Help Desk.