Cancellation Policies (Full Reference)

Cancellation policies are chosen by hosts and freelancers when creating listings. Guests see these before booking, and they form the binding terms of cancellations and refunds.

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Standard Policies

• Flexible: Full refund within 24 hours of booking, partial refunds up to X days prior.
• Moderate: Partial refund with more limited time windows.
• Strict: Minimal refunds; no refunds after a certain deadline.
• Custom: Requires Unaffiliate approval.

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What Could Affect Cancellations

• A provider who cancels on a guest triggers an automatic full refund.
• If the provider cancels repeatedly, their listing status may be suspended.
• Misrepresenting policies in your description may cause disputes.

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Pro Tip

Always align your cancellation policy with your risk tolerance: stricter policies mean fewer cancellations, but they may also reduce bookings.

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Troubleshooting Suggestions

• If your policy doesn’t display, clear browser cache and refresh.
• If a cancellation policy seems inaccurate, contact Support for correction.

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