A quick guide to common account and technical issues on Unaffiliate. FAQs Pro TipBookmark this FAQ page and review it before submitting a ticket — it solves most issues in minutes. Troubleshooting Suggestions
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Unaffiliate offers membership tiers (Basic, Premium, Elite, Enterprise). You can upgrade, downgrade, or cancel your subscription anytime from your account. Steps to Manage Subscriptions Pro TipUpgrading to Premium or Elite can shorten payout times and unlock exclusive features. Troubleshooting Suggestions
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Some listings and services require supporting documents, such as permits, licenses, or Certificates of Insurance (COIs). You can securely upload these through your account. Steps to Upload Documents Pro TipKeep copies of your documents updated — expired files may cause listings to be paused. Troubleshooting Suggestions
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Keep your availability up to date by syncing your Unaffiliate calendar with external calendars like Google, iCal, or Outlook. This prevents double bookings and ensures accurate scheduling. Steps to Sync Your Calendar Pro TipRefresh your calendar sync weekly to avoid delays in reflecting external changes. Troubleshooting Suggestions
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Two-Factor Authentication (2FA) adds an extra layer of protection to your Unaffiliate account by requiring a one-time code in addition to your password. Steps to Enable 2FA Pro TipUse an authenticator app instead of SMS for stronger security against SIM-swap attacks. Troubleshooting Suggestions TagsAccount, Security, 2FA, Login Calendar Sync DescriptionKeep your availability up to date […]
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Notifications keep you updated on bookings, cancellations, payments, and messages. You can adjust how you receive alerts: email, SMS, or push notifications. Steps to Manage Notifications Pro TipEnable SMS or push alerts if you’re actively hosting or freelancing to avoid missing urgent booking requests. Troubleshooting Suggestions
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Keep your profile up to date so guests, hosts, and freelancers can trust who they’re interacting with. Profile details include your display name, photo, bio, and verification badges. Steps to Update Your Profile Pro TipVerified photos and detailed bios increase booking confidence and improve your chances of appearing higher in searches. Troubleshooting Suggestions
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If you can’t log in to your Unaffiliate account because you forgot your password, you can easily reset it from the login page or your account settings.Steps to Reset Go to the Login page and click Forgot Password?Enter the email address linked to your Unaffiliate account.Check your inbox for a password reset email (look in spam/junk if it […]
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For users in the EU, UK, or other GDPR jurisdictions, Unaffiliate provides a Data Processing Agreement (DPA) that governs how personal data is handled. Key Points What Could Affect GDPR Compliance Pro Tip If you work with European clients or guests, always confirm your listing complies with GDPR—and link your own privacy policy if applicable. Troubleshooting Suggestions
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Vendors and partners (like caterers, photographers, security staff, or cleaning crews) may provide services through the platform. This policy explains expectations for compliance, liability, and insurance. Vendor Requirements Liability & Insurance What Could Affect Vendor Approval Pro Tip When booking vendors, request a Certificate of Insurance (COI) naming you and Unaffiliate as Additional Insured. Troubleshooting Suggestions
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Unaffiliate safeguards user data with strict security measures. This policy explains how we protect your data, and what happens in the rare case of a breach. How We Protect Your Data Breach Response Process What Could Affect Security Pro Tip Enable two-factor authentication (2FA) in your account settings for added protection. Troubleshooting Suggestions
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Unaffiliate is committed to equal access and opportunity for all users. This means spaces, services, and platform use must comply with accessibility laws (like the ADA in the U.S.) and anti-discrimination protections (like EEOC standards). Accessibility for Guests Non-Discrimination Rules What Could Affect Compliance Pro Tip Treat accessibility as an opportunity to broaden your audience—accessible spaces often see […]
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