What To Expect Next

After you click “Book Now” and your payment is processed, here’s the journey ahead—so you know exactly when to expect emails, what forms to complete, and how to prepare for your stay or experience.

Pro Tip
Save these emails into a dedicated folder (or star them) so all check-in codes, host messages, and confirmation details are easy to find.

Step-by-Step

1. Booking Confirmation Email
   • Arrives within minutes. Contains your reservation dates, total price breakdown, cancellation policy link, and a summary of any required forms (e.g., Liability Waiver).
2. Complete Any Outstanding Forms
   • If your host requires additional agreements (Venue Rental, Special Requests, Accessibility), you’ll see links in the email or under My Reservations → Documents & Forms. Fill them out 24–48 hours before check-in.
3. Pre-Arrival Reminder
   • 48 hours before your stay or experience, you’ll receive an automated reminder with check-in instructions, parking details, and Wi-Fi credentials.
4. Direct Messaging
   • Use the platform’s Messages tab to ask the host last-minute questions (e.g., “Can I arrive early?”). Hosts typically respond within a few hours.
5. Day-Of Arrival
   • You’ll get any access codes or host contact numbers. Arrive within your check-in window to allow time for settling in.
6. During Your Stay/Experience
   • Refer to house rules and run-of-show docs via My Reservations if you need a quick refresher on noise curfew, safety guidelines, or on-site services.
7. Check-Out Instructions
   • The final reminder (sent 24 hours before departure) outlines where to leave keys and any simple tidy-up steps. Departure times are strict to avoid late-checkout fees.
8. Post-Stay Survey & Review
   • After check-out, you’ll get a prompt to leave feedback. Honest reviews help hosts improve and future guests know what to expect.

Troubleshooting Suggestions

• I never got my confirmation email
  • Check your spam/junk folder, then visit My Reservations → select your booking → click Resend Confirmation.
• I can’t find the form links
  • Go to My Reservations → Documents & Forms. If a required form still shows as “Pending,” contact your host via Messages.
• Host hasn’t responded to my message
  • If 12 hours have passed without a reply, use the “Escalate to Support” button in your chat window.
• I’m locked out or can’t access the space
  • First, re-check the arrival window and entry instructions. If still locked out, call the emergency contact number provided in your confirmation email.