Service Cancellations

Cancellations for freelancer services are handled differently than space bookings. Clear rules protect both the client and the freelancer.

Cancellation Rules

• Guests may cancel within the timeframe shown on your listing (e.g., 48 hours before service).
• Late cancellations may result in partial or full charges, depending on your chosen policy.
• Freelancers may cancel only in emergencies; repeated cancellations can affect your visibility and eligibility for Elite programs.

Pro Tip
Set a clear cancellation policy (Flexible, Moderate, Strict) so clients know what to expect before booking.

Troubleshooting Suggestions

• If a cancellation refund is delayed, confirm that the guest’s payment method is still valid.
• If you need to cancel, do so via the dashboard — not offline — to ensure transparency.
• Disputes can be escalated to the Dispute Resolution team under the Refunds & Policies section.