FAQ: Safety & Trust

Quick answers to common safety and trust concerns.

FAQs

• Q: Does Safety Shield apply to all bookings?
  A: Only for Elite Hosts and Enterprise members with valid COIs.
• Q: Can freelancers get Safety Shield?
  A: No, freelancers must carry their own liability insurance for services.
• Q: How quickly are safety reports reviewed?
  A: Typically within 24–48 hours. Urgent cases are prioritized.
• Q: Can guests remain anonymous?
  A: No, verified ID is required for all bookings to ensure accountability.

Pro Tip
Always verify booking details inside the app before attending an event or service.

Troubleshooting Suggestions

• Missing “Verified” status? Resubmit your ID in the verification tab.
• If you believe someone is impersonating another user, report them immediately.

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