Cancellation & Refunds for Services

Freelancers must select a cancellation policy for their services. Guests see this before booking.

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Policy Options

• Flexible: Full refund within 24 hours of booking.
• Moderate: Partial refund before a set deadline.
• Strict: Non-refundable after a deadline.
• Custom: Submit a custom cancellation policy for approval.

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What Could Affect Refunds

• If you cancel on a guest, they automatically receive a full refund.
• Failing to show up for a service may affect your profile standing.
• Refund timelines depend on the guest’s payment method.

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Pro Tip

Communicate with guests before canceling—offering reschedules builds trust and avoids disputes.

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Troubleshooting Suggestions

• If refunds don’t appear, direct guests to Refunds & Timelines.
• If your custom policy isn’t displayed, confirm it was approved.
• Contact support if repeated cancellations affect your status.

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