Once you earn Superhost, you’ll want to keep it. The badge is reviewed regularly and can be revoked if performance drops.
Best Practices
- Keep your response time under 12 hours.
- Proactively block off unavailable dates.
- Consistently update photos and amenities.
- Collect feedback and act on guest suggestions.
What Could Affect Your Status
- A single poor review won’t disqualify you, but repeated negative reviews will.
- Canceling confirmed bookings directly impacts eligibility.
- Offering misleading information in your listing can trigger a downgrade.
Pro Tip
Send a “pre-stay message” to guests with house rules, parking info, and tips—it reduces issues and improves reviews.
Troubleshooting Suggestions
- If you lose Superhost unexpectedly, check your Performance Dashboard for red flags.
- If reviews drop suddenly, consider professional photography or updated amenities.
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