Eligibility Criteria for Superhosts

To qualify as a Superhost, you must meet specific standards designed to recognize consistency, professionalism, and guest satisfaction.

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Current Eligibility Standards

Superhost is a recognition tier awarded to hosts who consistently deliver high-quality experiences. It signals reliability to guests and gives your listing an edge in searches.

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How to Qualify

1. Maintain a 90%+ response rate to guest inquiries.
2. Host a minimum number of bookings in a review period (varies by market).
3. Earn consistently high reviews (average 4.7+).
4. Keep your cancellation rate low.
5. Offer at least one Add-On that enhances the guest experience.

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What Could Affect Your Status

• A single late or missed response can lower your response rate.
• Multiple disputes or cancellations within one review cycle can disqualify you.
• Failure to update your calendar leads to guest complaints that weigh against eligibility.

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Pro Tip

Speed matters more than perfection: responding quickly (even with a simple “I’ll confirm shortly”) maintains your response rate and reassures guests.

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Troubleshooting Suggestions

• If you believe you qualify but don’t see an upgrade, check for recent disputes.
• Superhost reviews are done quarterly, not instantly.
• For clarification, review your Performance Dashboard → Superhost Criteria.

Pro Tip

Review your performance dashboard regularly. Metrics are updated automatically, and knowing where you stand can help you plan improvements before the next review cycle.

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Troubleshooting Suggestions

• If your rating falls, respond to reviews and improve your listing details.
• If add-ons aren’t visible, confirm they’re saved under your active listing.
• If your response rate drops, enable notifications so you never miss a message.

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